Privacy Policy

Last Updated: February 7, 2026

EWR Car Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our car service or visit our website.

Information We Collect

Information You Provide to Us

When you book a ride or contact us, we collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number
• Booking Details: Pickup and drop-off locations, travel dates and times, passenger count
• Payment Information: Credit card details, billing address (processed securely through our payment processor)
• Special Requests: Child seat requirements, accessibility needs, flight information
• Account Information: If you create an account, we store your login credentials and booking history

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on site, referring websites
• Location Data: General geographic location based on IP address

Information from Third Parties

We may receive information from third-party sources, including:

• Flight tracking services for real-time arrival updates
• Payment processors for transaction verification
• Corporate account administrators for business travel bookings

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Arrange and coordinate your car service, including driver dispatch, route planning, and flight tracking
• Communication: Send booking confirmations, service updates, and respond to inquiries
• Payment Processing: Process transactions and prevent fraud
• Service Improvement: Analyze usage patterns to improve our website and services
• Safety and Security: Verify driver credentials, maintain service standards, and ensure passenger safety
• Legal Compliance: Meet regulatory requirements, including TLC licensing obligations
• Marketing: Send promotional communications about our services (you can opt out at any time)

How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors for secure transaction handling
• Communication platforms for booking confirmations and updates
• Flight tracking services for arrival monitoring
• Technology providers for website hosting and analytics

Business Transfers

If EWR Car Service is involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, such as subpoenas or court orders
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service

With Your Consent

We may share information with third parties when you’ve given us explicit permission to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• PCI-compliant payment processing

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications by clicking the unsubscribe link in our emails or contacting us directly
• Cookie Management: Control cookies through your browser settings

To exercise any of these rights, contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Enable certain website features

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we’ve inadvertently collected information from a child, contact us immediately, and we’ll delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We’re not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at the information below. We’ll verify your identity before fulfilling requests.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We’ll notify you of material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

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